CHUMBA frames are handmade in the USA and are designed for years of trail riding. We pride ourselves on our superior craftsmanship and quality of materials. CHUMBA frames now come with a 3 year warranty on material defects and workmanship. We also offer lifetime crash replacement program. Warranties and crash replacements are offered for the original owner from the date of purchase.*
If you have a defective part or have crashed your frame please complete the form below. We will send an email requesting the following pictures of the bike: detailing the affected area(s), a profile view of the full bike and a picture of the serial number.
Claims will not be evaluated for warranty or crash replacement until completion of the form and pictures of the bike have been sent. In some cases CHUMBA Cycles may request that you ship your frame to us for evaluation. CHUMBA does not provide shipping for warranty evaluation. CHUMBA will ship the item back free of charge if a defect is found. Component warranties are processed through the individual component manufacturer. We are happy to help you process these warranties, however you will need to remove the defective part and send it to CHUMBA for evaluation and processing. Please submit this form and we will contact you.
*The 3 year warranty is not an extension for bikes purchased under CHUMBA's prior 1 year warranty policy. The lifetime crash replacement program is available for these owners.