ORDER PROCESS

There is no greater honor for us then to see our customers accomplishing great things on our bikes & recommending us to fellow riders. We have created a unique ordering experience where we spend the time to ensure your questions are answered & your goals are achieved. Chumba bikes are designed to last a lifetime. It is really important to us that your bike fits properly & meets your riding goals so you can enjoy it for years to come.

 
 
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Choose a Ride

Please browse our bike models and familiarize yourself with our offerings. We have a wealth of resources here on the site for information on each bike. Still, planning out your bike can be a detailed process so contact us at any time to get your questions answered. We welcome emails, phone calls, factory tours & visits by appointment. Each bike model can be ordered as a frame only, frameset, in a variety of standard build options or as a custom component selection.

 

Plan your build

The standard builds we offer represent some of the most popular configurations we make. We take care recommending only reliable and quality components. A wide range of upgrades are available to these builds. If you are planning a custom component build the standard builds are great starting points to begin our conversation. To request a custom component build please fill out this short questionnaire. No deposit is required to receive a quote, however we do request that after a few quotes have been made that you place a deposit to reserve your frame as we continue to plan out your build. Placing a frame deposit early in the process helps us shorten your lead time, plan our inventory & is greatly appreciated.

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Place your order

Please place your order through the website by visiting the bike model page & selecting the dropdown configuration you prefer. You will be then prompted to select your color option, decal option & optionally complete a short fit questionnaire. This helps us to ensure proper bike fit and sizing. If you are already working with us on a custom build & have supplied this info, no pressure to do so again. We can process orders over phone orders or in person if your local to us. Now you can start dreaming of your first ride as we prepare your bike!

 
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Build

We keep lots of frames in stock in the standard color options & as raw “ready for customization”. If we have to fabricate your frame the lead time is usually only 2-3 weeks for fabrication and 2 weeks for finish work/assembly. If you placed a deposit for your frame, production is already underway! Once you have purchased the complete bike then we will begin reserving or ordering the remaining components to arrive. Our in-house team will professionally assemble & tune your bike like it was one of our show bikes.

 
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Ship/Assemble

Once your bike has been completed we will then professionally pack it for transport. Typically, we send mountain bikes in 2 boxes, a frame box & a wheel box, with wheels & fork removed. Gravel and road frames are sent in 1 box with front wheel & handlebar removed. If you have questions on how to re-install these parts let us know & we can help. Enjoy the new ride and share your photos with us by tagging @chumbausa