Ordering

We accept orders direct through the website as well as over the phone and in person. All frames/parts/apparel in the store available for purchase are in-stock unless labeled as a pre-order or out of stock. 

Complete Bikes and custom builds are built upon order. Please allow 1 - 10 business days for our professional mechanics to build your dream bike and pro pack it for safe shipping. Custom builds typically take 7-10 business days also! In some cases complete bikes may have components that are out of stock at the time of sale. We do our best to keep them in stock at all times, we will contact you if your complete bike is not in stock with additional options, typically an upgrade! 

On Arrival

Some assembly will be required when the package arrives. Generally, the front wheel, fork, seatpost, and handlebars will need to be installed. We give the bike a pro build, but we recommend that you take your new CHUMBA to a bike shop for out of the box professional assembly. 

Shipping

Complete bikes ship in the continental US for FREE! Frame Only's ship in the continental US for $35.

We will contact you for a shipping payment based on your order details if you are an international customer.

Frames/Parts/Apparel: Orders typically will ship the next day. Orders are not processed or shipped on Saturday or Sunday. 

Complete Bikes: Orders will ship within 1-10 business days. Orders are not processed or shipped on Saturday or Sunday. See Ordering Info for more details.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CHUMBA or other parties only as an estimate.

Availability

If a part or bike is listed out of stock please contact us at support@chumbacycles.com or 512.382.5161 for availability.

*International Customers*

International customers should contact us at support@chumbausa.com or call us at 512-382-5161 with your order and your shipping info. We will quote the shipping cost and create your order. International customers can purchase CHUMBA products using Paypal or your credit card over the phone. Our current shopping cart system will not allow you to purchase internationally through the website, we apologize for any inconvenience and are working to update this. In the meantime just contact us and we'll get you what you need for international orders.

Payment 

Our easy to use and secure cart system accepts the following credit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. It will also accept Paypal. Click the cart link in the top right of the screen to view your cart and make changes once you have added an item(s).

Please provide your card's exact billing address and telephone number. Incorrect information may cause a delay in processing your order. Your credit card will be billed at the time of purchase.

We accept Paypal, money orders and cashier’s checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check, or on deposit of Paypal funds and ship only once the funds have cleared. We will charge a $25 fee on all returned checks. You will need to contact us directly if you wish to pay with a method other than credit card.

Taxes 

CHUMBA shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors 

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CHUMBA shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CHUMBA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CHUMBA shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Order Acceptance Policy 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CHUMBA reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. You will only be billed for what we ship to you plus shipping cost and sales tax if located in the same state.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CHUMBA, signs them or not. We reserve the right to make changes to this site and these Conditions at any time.